Design

Purpose and Scope
Our team of experts will work with you to determine the primary uses needed, e.g. security, communication or public announcements, we then define scope, covering how many locations or zones the system should encompass.

Type of Intercom System:
Wired Intercoms: Suitable for new buildings where pre-wiring is planned and installed
Wireless Intercoms: Ideal for existing buildings or retrofitting, offering flexibility.
IP-Based Intercoms: Provides advanced features like video communication, remote access, and full integration with other systems.

User Accessibility

It is important to ensure ease of use for different types of users, including staff, visitors, and individuals with disabilities. Provide clear instructions and intuitive interfaces on both master and sub-stations.

Integration with Other Systems
Integrate with access control systems for secure entry management.
Compatibility with CCTV systems for enhanced security and monitoring.
Synchronize with public address systems for broader announcements.

Audio and Video Quality
Select high-quality microphones and speakers to ensure clear audio communication.
Opt for high-resolution cameras with night vision capabilities for video intercoms.

Scalability and Flexibility
System designs should be scalable, allowing for future expansion without significant re-configuration.
Utilise modular components that can be easily added or upgraded.

Reliability and Maintenance
Use robust, durable hardware capable of withstanding regular use and environmental conditions.
Plan for regular maintenance and testing to ensure continuous functionality.

Security and Encryption
Protect communication lines with encryption to prevent unauthorised access or interception.
Implement access control for system management to limit access to authorised personnel only.

Supply & Installation

Strategic Placement of Stations
Master and sub-stations should be strategically placed at high-traffic areas, entry points, and critical communication zones. Ensure that video intercoms have a clear view of individuals for proper identification.

Professional Installation
Engage certified installers to ensure proper wiring, network configuration, and device setup. Conduct thorough testing of all components to verify functionality.

Calibration and Optimisation
Adjust audio levels and camera angles for optimal performance. Configure software settings to meet the specific needs of the facility and users.

User Training and Support
Provide comprehensive training to users on how to operate the system, including emergency procedures. Offer support resources, such as manuals or helplines for troubleshooting.

Innovation

Remote Access and Management
Enable remote access to the intercom system through mobile apps or web portals, allowing management from anywhere. Use cloud-based solutions for centralised control across multiple locations.

Smart Integrations
Integrate with smart home or building automation systems for seamless control (e.g. integrate with smart locks, lighting). Utilise voice-activated assistants, e.g. Alexa, Google Assistant for hands-free intercom use.

AI and Video Analytics
Implement AI features for enhanced security, such as facial recognition and video analytics to identify suspicious activities. Use motion detection and smart notifications to alert personnel of movement in secured areas.

Environmental Sensors
Incorporate sensors for detecting environmental changes e.g. smoke or carbon monoxide and integrate with the intercom for alerts.

Call Logging and Recording
Include functionality for logging and recording intercom calls for review, compliance, and training purposes.

Design

Security and Risk Assessment
Our team of experts will conduct a comprehensive risk assessment to identify vulnerabilities and define security requirements. Determine high-security areas requiring stricter access controls versus general access areas.

User Experience and Accessibility
Designed for ease of use, we ensure the system is both intuitive and accessible for all user groups, including individuals with disabilities. We will always provide clear instructions and user-friendly interfaces at entry points.

Layered Access Control
Implement a multi-layered approach to access control, with varying levels of security for different areas (e.g. public vs. restricted zones). Use multi-factor authentication (combining two or more credential types) for high-security areas.

Integration with Other Systems
Ensure seamless integration with other building systems such as CCTV, alarms, and visitor management systems. Synchronise with facilities management and tenant portals for streamlined operations and notifications.

Scalability and Flexibility
Design the system to be scalable, allowing for future expansion without major overhauls. Select modular components and open standards to accommodate technological advancements and additional entry points.

Network and Data Security
Implement encryption to protect data transmission between components. Ensure secure storage of access logs and user credentials, complying with data protection regulations.

Regulatory Compliance
Adhere to local and international standards and regulations (e.g. ADA for accessibility, GDPR for data protection). Ensure emergency exit functionalities comply with safety regulations.

Supply & Installation

Strategic Placement of Devices
Position entry devices (keypads, card readers, etc.) at optimal locations where they are easily accessible whilst remaining secure. Ensure video intercoms have clear sight-lines for proper visitor identification.

Professional Installation
Our certified engineers will ensure all components are installed correctly and function as intended. Confirm the reliability of power sources and network connections.

Initial Configuration and Testing
Configure system settings, user permissions, schedules, and integration with other systems. Conduct comprehensive testing to ensure all components work together seamlessly and that access restrictions are properly enforced.

User Training and Support
Provide thorough training to users on system use, including how to handle access denials and troubleshooting. Offer ongoing support and resources such as manuals and help desks.

Innovation

Remote Access and Control
Enable remote management and control through mobile apps or web portals, allowing administrators to grant or revoke access in real-time. Use cloud-based solutions for centralized control over multiple locations.

Smart Integrations
Integrate with smart building systems for automated responses (e.g., lighting control upon entry). Utilise voice-activated assistants for hands-free access control.

AI and Analytics
Employ AI algorithms for advanced analytics, detecting unusual access patterns or potential security breaches. Use facial recognition and advanced biometrics for higher security.

Customised User Experience
Implement geo-fencing features to pre-authorise entry based on user’s proximity. Generate personalised access paths and notifications for users.

Environmental Sensors
Incorporate environmental monitoring features such as temperature and humidity sensors in smart locks for comprehensive building management.